Senior HR Process & Service Design Manager

Healthfirst

Senior HR Process & Service Design Manager defining and governing HR service delivery at Healthfirst. Ensuring scalable, compliant processes and improving employee experience.

Posted 4/29/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $122,900 - $188,020 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end design of HR service processes across key workflows: onboarding, leave of absence, employee relations workflows
Establish and maintain a governance model for HR processes
Define and maintain the HR service catalog, including service ownership and service expectations
Define process performance metrics and monitor trends and performance
Partner with HR Technology and IT to ensure workflows align with process design
Lead the development and maintenance of structured process documentation within eGain
Partner with key HR leaders to support business outcomes.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Operations, Healthcare, or related field, or equivalent experience
7+ years of experience in HR operations, process design, business operations, or related roles
Demonstrated experience designing and improving complex, cross-functional processes
Strong understanding of HR service delivery, employee lifecycle processes, and operational workflows
Experience working with HR systems (e.g., Workday) and process documentation tools
Strong analytical and problem-solving skills with the ability to translate complexity into clear process design
Ability to lead through ambiguity and build structure in evolving environments
Excellent communication and stakeholder management skills.

Benefits

Comp & perks

medical
dental
vision coverage
incentive and recognition programs
life insurance
401k contributions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR operationsprocess designbusiness operationsprocess performance metricsemployee lifecycle processesoperational workflowsprocess documentation

Soft Skills

analytical skillsproblem-solving skillscommunication skillsstakeholder managementleadershipability to lead through ambiguity