Healthfirst

PDO Operations Analyst

Healthfirst

full-time

Posted on:

Location Type: Remote

Location: Connecticut • New Jersey • United States

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Salary

💰 $58,900 - $80,070 per year

About the role

  • Analyze provider data workflows to identify inefficiencies, rework, and process gaps.
  • Recommend and implement scalable solutions to improve turnaround times and reduce manual effort.
  • Perform reconciliation of provider data across systems (e.g. PDM, Atlas, MHS, HRP).
  • Identify discrepancies, conduct root-cause analysis, and partner with stakeholders to resolve issues.
  • Ensure data integrity, consistency, and alignment across platforms.
  • Participate in QA and UAT testing to validate provider data accuracy and system enhancements.
  • Analyze provider data trends and develop insights to support informed decision-making.
  • Prepare reports and dashboards highlighting risks, performance metrics, and improvement opportunities.
  • Develop and maintain job aids, standard operating procedures, and training materials.

Requirements

  • High School Diploma or GED required; Associate’s or Bachelor’s degree in Business, Healthcare Administration, Data Analytics, or related field preferred.
  • 2–4+ years of experience in healthcare operations, provider data management, or process optimization.
  • Experience analyzing data trends and identifying inconsistencies or discrepancies across systems.
  • Ability to perform data reconciliation and root-cause analysis to resolve operational issues.
  • Experience working in cross-functional environments and collaborating with multiple stakeholders.
  • Strong written and verbal communication skills.
  • Advanced Excel skills, including the ability to manipulate and create spreadsheets; standardize reports across multiple worksheets; utilize VLOOKUPs, XLOOKUPs, formulas, and functions; create, interpret, and analyze pivot tables; and apply filtering, conditional formatting, and data validation techniques to generate accurate and meaningful results.
Benefits
  • medical, dental and vision coverage
  • incentive and recognition programs
  • life insurance
  • 401k contributions (all benefits are subject to eligibility requirements)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdata reconciliationroot-cause analysisprocess optimizationdata integritydata trends analysisExcelVLOOKUPXLOOKUPpivot tables
Soft Skills
communicationcollaborationproblem-solvingstakeholder engagementattention to detail
Certifications
High School DiplomaGEDAssociate’s degreeBachelor’s degree