Manager

• Responsible for the planning, implementation, monitoring, and management of information technology assets which support the company’s operations.
• Manage enterprise-wide projects and oversee the work of technical staff engaged in system design, development, and maintenance activities in order to provide project oversight, support, and coordination.
• Responsible for the daily management and monitoring of the computing environment, ensuring 24x7 high availability, reliability, and capacity.
• Lead team in the implementation of enterprise-class system, hybrid-cloud, databases, physical and virtual server infrastructure, and monitoring tools.
• Manage IT Services staff, providing direction, coaching and professional development.
• Review detailed design specifications for highly complex and large-scale systems in order to plan and facilitate the infrastructure platforms required.
• Create and maintain action plans to meet uptime/redundancy requirements for core systems/offices.
• Maintain DR site failover readiness.
• Prepare and present system performance, SLA and KPI reports.
• Interface with vendors for the procurement of new technologies.
• Ensure the appropriate level of after-hours maintenance and on-call support.
• Ensure effective diagnoses and isolation of complex system problems; formulation and implementation of effective solutions to resolve system problems and prevent recurrence.

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