Senior Customer Success Executive

HealthEdge

Senior Customer Success Executive driving measurable outcomes, retention, and expansion for HealthEdge’s healthcare technology customers. Managing payer-platform adoption, escalations, and cross-functional recovery programs.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $146,000 - $179,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management, focusing on developing and executing Customer Success Plans aligned with business objectives. Proficient in managing customer health, retention, and renewal targets while leveraging deep knowledge of healthcare operations and technology.

Highest-signal resume keywords

Customer Success ManagementHealthcare OperationsAccount ManagementProject ManagementHealth Plan Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementEnrollment ManagementBilling ManagementUtilization ManagementRegulatory ComplianceContract ManagementVendor DynamicsSLA ManagementCore Administration PlatformsHealthEdge Product Suite

Soft Skills

Relationship BuildingCross-Functional CollaborationProblem SolvingCommunicationAccountability

Tools & Technologies

CRM SystemsAI ToolsBPaaS DeliveryManaged Services

Industry Keywords

Healthcare ConsultingHealth Plan OperationsEnterprise Health PlansTransformation ExperienceTurnaround Experience

About the role

Key responsibilities & impact

Create and own a Customer Success Plan for every assigned customer account tied to business objectives
Quarterback execution across Delivery, Operations, Technology, and Product
Translate platform capability into executive-relevant language, evidence, and outcome metrics
Surface account risk and own Path to Green plans for at-risk accounts
Convert satisfied customers into active advocates and execute reference-development plans
Identify multi-product and cross-sell opportunities and partner with Sales on handoff
Maintain customer strategic roadmaps, contract terms, SLAs, pricing mechanics, and renewal dates
Bring commercial framing to escalations
Keep health scores, CRM records, and success plans accurate, complete, current, and audit-ready
Contribute to consolidated leadership reporting and proactively flag data gaps
Assess assigned accounts during the first 90 days and develop recovery plans for high-risk accounts
Build relationships with Delivery, Operations, Product, Technology, and Sales
Improve portfolio retention and health scores, convert at-risk accounts to referenceable customers, and identify expansion opportunities

Requirements

What you’ll need

10+ years in health plan operations, healthcare consulting, or healthcare technology/services
Experience serving or operating within enterprises of $1B+ revenue or equivalent-scale health plans
Demonstrated ownership of customer outcomes through turnaround, escalation, or at-risk retention
Accountability to measurable customer-health, retention, or renewal targets
Proven delivery through teams the candidate did not manage
In-depth knowledge of claims, enrollment, billing, provider/network data, utilization management, and CMS/state-program regulatory environments
Commercial fluency in contracting, vendor dynamics, and SLA structures
BPaaS or managed-services delivery experience strongly preferred
Ability to recover distressed accounts as managed programs
Project or workstream management with named owners, dates, and dependencies
Deep experience with at least one enterprise core administration or payer platform, such as Facets, QNXT, or HealthRules Payer
HealthEdge product experience is a strong plus; HRP-suite working fluency expected within 6 months if absent
Experience driving adoption of new technology in a commercial software environment
Fluency with modern work tools, including AI tools such as Claude
Preferred: executive or senior-leadership healthcare experience, health-plan-side vendor experience, PE-backed/transformation/turnaround experience, HealthEdge product suite experience, and implementation/migration/upgrade exposure
Ability to pass a pre-employment criminal background check

Benefits

Comp & perks

Remote work environment
Work across multiple time zones
May require travel dependent on company needs
Reasonable accommodations under the Americans with Disabilities Act
Equal opportunity and workforce diversity commitment