Incident Manager

HealthEdge

Incident Manager at HealthEdge coordinating escalated incidents and driving standard management processes. Supporting customers with timely incident resolution and technical action plans.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $156,000 - $168,000 per yearWebsite

Tech Stack

Tools & technologies

CloudUnix

About the role

Key responsibilities & impact

Coordinate and manage our Escalated Incident process activities.
Supporting Escalated Incident Management reporting (KPIs and customer SLAs).
Drives standard execution of the Escalated Incident Management process.
Communicate with internal stakeholders and customer stakeholders as necessary about status, resolution and success criteria signoff.
Record and classify received Incidents and undertake an immediate effort to restore failed services while working for most efficient time to restoration.
Record all timelines, activities, resources and assets involved in the Incident.
Associate Incidents with other records ( i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
Own Root Cause Analysis process and delegate information requests to technical resources involved in restoration of service.
Create, define and manage Technical Action Plans when escalated incidents occur.
Work primarily is focused on Sev1 incidents, Sev2 incidents, Problem Management, Root Cause reviews and internal escalations.
Collaboration skills and ability to work across technical and support teams.

Requirements

What you’ll need

Minimum of 2 years of experience in an incident management role.
Understands and has demonstrated the use of methods and techniques for the assessment and management of escalated incidents.
Excel with communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology.
Good understanding of IT SM processes within IT Operations
Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents.
Experience with utilizing Data Dog, AppDynamics, New Relic, etc. APM tool to effectively triage issues and alerts.
Understanding and ability to troubleshoot Hyper-converged infrastructure, Software Defined Networks, Hybrid cloud environments, Virtualized environments, Unix and Windows operating systems.
Strong interpersonal and teamwork skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HealthEdge Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2005 ⚕️ Healthcare Insurance ☁️ SaaS 💳 Fintech Healthcare Insurance
SaaS
Fintech HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility. Incident Manager 🔥 2 minutes ago 🇺🇸 United States – Remote 💵 $156k - $168k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 👔 Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Coordinate and manage our Escalated Incident process activities.
Supporting Escalated Incident Management reporting (KPIs and customer SLAs).
Drives standard execution of the Escalated Incident Management process.
Communicate with internal stakeholders and customer stakeholders as necessary about status, resolution and success criteria signoff.
Record and classify received Incidents and undertake an immediate effort to restore failed services while working for most efficient time to restoration.
Record all timelines, activities, resources and assets involved in the Incident.
Associate Incidents with other records ( i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
Own Root Cause Analysis process and delegate information requests to technical resources involved in restoration of service.
Create, define and manage Technical Action Plans when escalated incidents occur.
Work primarily is focused on Sev1 incidents, Sev2 incidents, Problem Management, Root Cause reviews and internal escalations.
Collaboration skills and ability to work across technical and support teams. 🎯 Requirements
Minimum of 2 years of experience in an incident management role.
Understands and has demonstrated the use of methods and techniques for the assessment and management of escalated incidents.
Excel with communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology.
Good understanding of IT SM processes within IT Operations
Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents.
Experience with utilizing Data Dog, AppDynamics, New Relic, etc. APM tool to effectively triage issues and alerts.
Understanding and ability to troubleshoot Hyper-converged infrastructure, Software Defined Networks, Hybrid cloud environments, Virtualized environments, Unix and Windows operating systems.
Strong interpersonal and teamwork skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs CDI Enablement Manager 🔥 2 minutes ago Vytalize Health 201 - 500 🤝 B2B ☁️ SaaS ⚕️ Healthcare Insurance Website LinkedIn All Job Openings CDI Consultant delivering documentation quality education in value-based healthcare practices. Responsible for provider education, CDI technology vetting, clinical documentation review, and content development. 🇺🇸 United States – Remote 💵 $90k - $135k / year 💰 $100M Series C - Vytalize Health on 2023-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Associate Medical Education Manager 🔥 5 minutes ago Cook Group 11 - 50 ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings Medical Education Manager supporting innovative training programs for healthcare professionals. Ensuring compliance and effectiveness of educational initiatives with cross-functional collaboration. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👔 Manager Trade Manager 🔥 9 minutes ago Vital Farms 201 - 500 Website LinkedIn All Job Openings Trade Manager supporting sales crew in trade promotion management for ethical food brand. Collaborating on optimization and sales strategic objectives within a remote work environment. 🇺🇸 United States – Remote 💰 $151.3M Post-IPO Equity on 2020-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Mission Manager 🔥 11 minutes ago Rune Technologies 11 - 50 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Mission Manager at Rune Technologies collaborating with military partners to shape product development for logistics solutions. Ensuring product meets modern military logistics demands. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager RN Case Manager, Health Plan 🔥 47 minutes ago Sanford Health 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings RN Case Manager providing case management and care coordination for health plan members. Develops care plans and manages medical/behavioral health needs primarily in the United States. 🇺🇸 United States – Remote 💵 $29 - $46 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

incident managementroot cause analysisproblem managementchange managementtechnical action planstroubleshootingdata analysis

Soft Skills

communication skillscollaboration skillsinterpersonal skillsteamwork skills