Manager, Professional Services

HealthEdge

Manager of Professional Services overseeing and developing Business Consultants at HealthEdge. Delivering consulting services across software implementation and expansion engagements with a focus on healthcare payers.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $132,000 - $147,000 per yearWebsite

About the role

Key responsibilities & impact

Directly manage a team of Business Consultants, providing day-to-day leadership, guidance, and performance oversight
Ensure all team members have a clear understanding of client business objectives and the implementation plans in place to achieve them
Oversee the successful, on-time, and on-budget delivery of software implementation and expansion projects, maintaining a high standard of quality and client satisfaction throughout
Drive operational efficiency across project delivery by developing and enforcing consistent processes, methodologies, and best practices
Monitor project timelines, budgets, and resource allocation; identify and address risks before they impact delivery outcomes
Serve as a strategic partner to client stakeholders and internal Client Operations and Customer Success leaders, ensuring alignment on objectives, priorities, and delivery status throughout the engagement lifecycle
Act as a primary escalation point for client issues; proactively manage risks and lead corrective action planning with a client-first mindset
Lead scoping, sizing, and estimating efforts for assigned engagements, and manage competing priorities across the project portfolio
Coach customers on HealthEdge best practices and advocate for client needs internally to drive the best possible outcomes
Collaborate cross-functionally with Sales, Product, Customer Success, and other internal teams to ensure alignment on client objectives and delivery requirements
Provide regular coaching, feedback, and career development support to direct reports; encourage ownership of individual career growth
Participate in recruiting and employee development activities to build a balanced team with the right mix of skills
Prepare and present delivery performance metrics, project insights, and status updates to GPS and senior leadership
Drive continuous improvement initiatives that enhance client satisfaction, delivery quality, and team capability

Requirements

What you’ll need

8 or more years of experience in a consulting or professional services role within a technology company operating with a SaaS model
3 or more years of direct people management experience, with demonstrated success leading and developing consulting teams
Bachelor’s degree in Business Administration, Information Technology, or a related field; equivalent experience considered
Prior health plan industry experience (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental, etc.) strongly preferred
Experience with Health Plan Claims and Benefits Administration software
Proven track record leading complex software implementation engagements, including client discovery, requirements gathering, configuration oversight, and end-to-end delivery
Demonstrated ability to manage project timelines, budgets, and resource allocation to deliver on commitments
Strong analytical and problem-solving skills, with the ability to negotiate solutions that address the needs of diverse stakeholders
Excellent written and verbal communication skills, with the ability to tailor messaging for a wide range of audiences, including executive stakeholders
Demonstrated ability to build strong client relationships and operate as a trusted advisor throughout the engagement lifecycle
Ability to manage cross-functional relationships and work effectively in a matrixed environment
Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities
Proficiency in conflict management and navigating difficult conversations with confidence and diplomacy
Ability to guide business design, configuration approach, and execution planning as it relates to the HealthRules Payor platform
Experience with Smartsheet and Salesforce preferred
HealthRules Payor experience preferred

Benefits

Comp & perks

HealthEdge commits to building an environment and culture that supports diverse representation of our teams
Inclusive workplace where all employees have the opportunity to belong, make an impact and deliver excellent software and services to customers

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Hard Skills & Tools

software implementationrequirements gatheringconfiguration oversightproject managementbudget managementresource allocationanalytical skillsproblem-solving skillsconflict managementbusiness design

Soft Skills

leadershipcoachingcommunication skillsrelationship buildingnegotiationadaptabilityteam developmentclient-first mindsetcross-functional collaborationperformance oversight