Client Success Executive

HealthEdge

Client Success Executive providing strategic leadership for large stakeholder relationships. Ensuring business revenue and customer satisfaction while aligning with corporate strategy at HealthEdge.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $180,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic leadership for large stakeholder relationships, tracking long and short-term goals in alignment with corporate strategy; while ensuring business revenue and EBIDTA growth, customer satisfaction and matrixed internal engagement.
Partner with the client to solution customer problems and identify additional potential business opportunities.
Enable quick wins for the organization by leveraging assets and teams within, with a focus on customer success.
Show Quarterly progress on revenue and EBITDA aligned with corporate driven goals on P&L.
Align with vendor management to ensure the ecosystem is performing as client expects.
Prepare long-term and short-term goals and account objectives.
Present reports on account progress, performance, SLAs and goals to senior leadership and stakeholders as well as percolate to matrixed team
Apply extensive business and technological mastery to conceive and bring innovative ideas to fruition.
Ensure constant learning on the business domain of current focus areas.
Negotiate contracts on behalf of the company and establish cost parameters, budgets, campaigns, and ensure ROI on investments.
Fully accountable and responsible for the business and for bringing in consistent cost controls throughout the business cycle and matrixed organizations.
Motivate team members to exceed expected goals; ensure engagement and retention of key talent.
Cast a leadership shadow and mentor others.

Requirements

What you’ll need

Bachelor’s degree
7+ years of relevant experience as a Client Success Executive for a Health plan with in-depth Health plan or Healthcare knowledge
Experience conceptualizing new holistic solutions that lead to large highly complex deals and act as differentiators in positioning HealthProof with the customer
Experience in creating an optimal technology road map, identifying technology skill sets to be built or bought over the next 2 to 3 years, selecting the right infrastructure and technology platform.
Must have an extremely sound sense of what technology means, and what/how certain technologies are used.
Experience performing outcome-based pricing, creating cost benefit model using ROI, internal rate of return, and other management concepts
Experience creating complex estimates including third party commercial inputs and large complex deals and obtain approval from relevant stakeholders (leadership, legal etc.)
Experience creating account growth strategy plan and implementation plan; owning the account AOP and independently manage at least 1 complex account (>15m) or multiple small accounts
Experience reviewing and validating solutions in proposals and architect solutions for large/transformational deals.
Engage/disengage with stakeholders so that program benefits are maximized
Always focused on performance and outcomes, by harnessing teamwork and collaboration.
Experience managing a program at an Enterprise level
Define and improve Knowledge Management (KM) effectiveness for the engagement
Requirements Gathering & Analysis/Requirements Management with the client

Benefits

Comp & perks

HealthEdge is committed to building an environment that supports diverse representation and an inclusive workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client Success ExecutiveHealth plan knowledgeHealthcare knowledgeTechnology road map creationOutcome-based pricingCost benefit modelAccount growth strategyRequirements GatheringRequirements ManagementProgram management

Soft Skills

Strategic leadershipCustomer success focusNegotiationTeam motivationMentoringStakeholder engagementPerformance focusCollaborationInnovationAccountability

Certifications

Bachelor’s degree