Customer Success Manager
HealthEdge
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $125,000 per year
Tech Stack
About the role
- Act as the single point of contact for day-to-day account oversight and relationship management
- Oversee production activities for HealthEdge’s customers
- Efficiently handle product and service-related inquiries
- Understand and creatively solve customer requests
- Collaborate with Product, Engineering, and Technical Support teams
- Manage escalations and ensure resolutions
- Oversee account operational metrics and reporting
- Conduct regular communications with customer influencers
- Advocate for the customer within HealthEdge
Requirements
- BA/BS or equivalent
- 5+ years in a consultative, strategic, and analytical customer-facing role
- Experience with core IT infrastructure components and service concepts
- Proficient in Salesforce, ServiceNow, Tableau, and JIRA is a plus
- Clear questioning and active listening skills
- Strong presentation skills
- Excellent written and verbal communication skills
- Healthcare industry experience a plus
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account oversightrelationship managementproduction activitiescustomer inquiriesoperational metricsreportingIT infrastructureservice concepts
Soft Skills
problem solvingcollaborationescalation managementcommunicationactive listeningpresentation skillswritten communicationverbal communication
Certifications
BABS