HealthEdge

Healthcare Technical Operations Director

HealthEdge

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $150,000 - $170,000 per year

Job Level

Lead

Tech Stack

AWSCloudJavaSQL

About the role

  • Drive administrative savings through improved processes and consolidation
  • Ensure revenue optimization and generation through high system performance and reliability
  • Oversee health of enterprise production ecosystem through dashboards and other available tools
  • Ensure teams timely troubleshoot and resolve software issues with production applications
  • Create a center of excellence approach for Service Desk and Data Operations
  • Coordinate with other teams change and issue resolution activities related to network, middleware, hardware, OS, DB, and external application groups
  • Work with customers to strategize major operational events and large projects while ensuring the managers are appropriately prioritizing daily work with the customers
  • Oversee system maintenance and upgrade events across multiple vendors and customers
  • Direct teams onshore and offshore, across multiple shifts, customers and technologies
  • Use Jira Service Desk to improve workflow of ticket processes
  • Administer SLA management and reporting SLA metrics in a monthly operational formats and forums
  • Supporting the patch and updates to applications
  • Staff oversight including goal setting and performance monitoring
  • Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

Requirements

  • Bachelor’s degree in a related field.
  • Minimum 12 years of relevant work experience in leading technology and support teams
  • Exposure to an environment supporting multiple customers, functions, vendors or systems
  • Experience managing applications using: Java, Web Services, XML, SQL
  • Exposure to AWS Cloud Environment and on-prem infrastructure
  • Experience with Incident Management, Release Management and exposure to ITIL practices
  • Familiar with development, debugging and testing concepts
  • Experience with Agile tools and methodologies including JIRA, JSM, SCRUM, Kanban
  • Experience with CI/CD
  • Experience working for a Healthcare company is preferred
  • Experience in a HealthEdge solutions is desired
  • Coach teams to quickly find and document root causes, and effectively communicate possible resolutions
  • Communicate effectively across all levels within Technology, Business and Operations
  • Approach problems as challenges and deal with them constructively while promoting this approach to the organization
  • Understanding the impact of system reliability on business processes and financial performance
  • PowerPoint, excel and presentation skills
  • Strong planning and coordination skills
  • Experience working in an offshore model is required.
Benefits
  • HealthEdge commits to building an environment and culture that supports diverse representation of teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaWeb ServicesXMLSQLAWS CloudCI/CDIncident ManagementRelease ManagementITILAgile
Soft skills
communicationplanningcoordinationcoachingproblem-solvingperformance monitoringgoal settingteam leadershipcustomer collaborationconstructive approach