Operations

• Lead, scale, and continuously improve IT Service Management processes, including event, incident, problem, change, configuration, release, and knowledge management, ensuring alignment with ITIL/industry best practices.
• Drive operational strategy for HealthEdge, ensuring processes, capabilities, and team structures evolve to meet future growth, operational priorities, and business objectives.
• Partner with Engineering, Security, Product, and Customer Success to ensure seamless service delivery, rapid incident resolution, and a focus on proactive resiliency.
• Establish and refine metrics, KPIs, and SLAs to measure operational performance, drive accountability, and enable data-driven decision making.
• Champion automation, observability, and self-service capabilities to reduce manual toil and accelerate incident detection, response, and resolution.

Senior Director, IT Operations

Sales Compensation & Operations Consultant

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist