Customer Care Advocate I/II

Healthcare Management Administrators

Customer Care Advocate supporting members, providers, brokers, and clients with healthcare eligibility, benefits, and claims. Researching inquiries and delivering accurate service for HMA’s employer health plans.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and ensuring customer satisfaction. Proficient in navigating multiple systems while maintaining attention to detail and accuracy in communication.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsAttention To DetailMicrosoft Office ProficiencyBilingual Spanish/English Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Eligibility ResearchBenefits InquiryClaim-Status TroubleshootingKeyboarding SkillsMultitasking Ability

Soft Skills

Interpersonal SkillsProblem-Solving SkillsProfessional Demeanor

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookInstant Messaging

Industry Keywords

Healthcare IndustryMedical TerminologyCustomer Service EthicsProtected Health Information

About the role

Key responsibilities & impact

Respond to incoming customer phone calls and written inquiries from clients, providers, and members
Research and troubleshoot eligibility, benefits, and claim-status inquiries
Provide accurate eligibility, benefit, and claim-status information by phone and in writing
Serve as a trusted advisor and advocate for members, providers, brokers, and clients
Work with internal and external stakeholders to report and resolve inquiries and prevent recurrence
Follow up with callers promptly to ensure customer satisfaction
Listen for understanding and address questions across a range of topics
Maintain a personable, courteous, and professional demeanor
Strive for first-call resolution and take ownership of the customer experience
Navigate multiple systems while investigating and responding to customer needs
Document phone conversations, key themes, and resolutions
Proactively raise recurring issues and questions with management
Own personal development to achieve proficiency and performance goals

Requirements

What you’ll need

1-3+ years of experience providing superior service in a call center environment or provider's office, preferably in the healthcare industry
High school diploma or equivalent
Knowledge of medical, vision, and dental terminology preferred
Knowledge of customer service ethics, principles, and procedures
Strong verbal and written communication skills and analytical abilities
Extensive keyboarding skills, including the ability to talk and document simultaneously
Attention to detail and accuracy
Proven ability to work independently and in a team environment
Basic proficiency using Microsoft Office: Word, Excel, Instant Messaging, and Outlook
Ability to multitask while maintaining the flow of a conversation and typing 40+ WPM
Bilingual Spanish/English skills a plus
Availability to work any assigned shift beginning as early as 6:45 a.m. and ending as late as 6:15 p.m.
Ability to pass a pre-employment background screen
Ability to access and handle protected health information according to HMA policies and procedures

Benefits

Comp & perks

Seventeen (IC) days paid time off (individual contributors)
Twelve paid holidays
Two paid personal and one paid volunteer day
Company-subsidized medical, dental, vision, and prescription insurance
Company-paid disability, life, and AD&D insurances
Voluntary insurances
HSA and FSA pre-tax programs
401(k)-retirement plan with company match
Annual $500 wellness incentive and a $600 wellness reimbursement
Remote work and continuing education reimbursements
Discount program
Parental leave
Up to $1,000 annual charitable giving match
Flexible work schedules supporting people in all time zones across the US
Option to work remotely or use the renovated office with free parking, gym, and refreshments
Career growth opportunities through the performance management program
In-person events including annual all hands, summer picnic, trivia night, and holiday party