Account Manager

Healthcare Management Administrators

Account Manager guiding self-funded health plan clients and brokers for HMA, a US third-party health plan administrator. Managing renewals, relationships, CRM activity, and client success strategy.

Posted 8/14/2026full-timeBellevue • Washington • 🇺🇸 United StatesJunior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success strategies within the health insurance industry, focusing on relationship management, account management, and compliance with ERISA and benefit plan regulations. Proficient in engaging with clients and brokers to deliver tailored solutions and insights that enhance client value.

Highest-signal resume keywords

Client Relationship ManagementAccount ManagementKnowledge of ERISASelf-Funded Benefit PlansHealth Insurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient Success StrategyBenefit Plan ManagementSelf-Funded Benefit PlansStop Loss Knowledge

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProfessional PresenceNetworking Ability

Tools & Technologies

CRM Software

Certifications & Qualifications

WA State Agents LicenseLife & Disability LicenseCEBSHIAA

Industry Keywords

Health InsuranceERISABroker ManagementClient EngagementProtected Health Information

About the role

Key responsibilities & impact

Represent Client Success by participating in finalist meetings and implementation
Own preparation, delivery, and execution of renewal strategy
Build strong relationships with key stakeholders and demonstrate HMA value
Recommend products and services relevant to client needs by reviewing data and listening to customer needs through regular touchpoints
Regularly update CRM to communicate client and broker activities across the organization
Bring new insights from industry events, client and broker meetings, and competitor information to supplement client success strategy
Serve as a subject matter expert for client success functions by participating in projects as needed
Guide clients with self-funded health plans through plan complexities and help them maximize the value of their strategies
Manage broker relationships and keep brokers aligned and empowered to deliver outcomes
Represent client and partner needs within the organization

Requirements

What you’ll need

BA degree in a healthcare-related field, communications, or business administration preferred
WA State Agents License, Life & Disability or other professional designation (e.g., CEBS, HIAA) preferred upon hire; may be completed within first 90 days upon hire
1–2 years’ experience in the health insurance industry
1–2 years working directly with clients/brokers
2 years of account management experience
Extensive knowledge of ERISA, Benefit Plan Management, Self-Funded Benefit Plans, and Stop Loss
Strong written and verbal communication skills
Professional presence and appearance
Ability to engage in community/networking opportunities outside normal business hours
Ability to travel monthly to the HMA office for trainings and quarterly to the assigned BOB
Successful completion of a background screen prior to employment
Ability to handle Protected Health Information on a need-to-know basis according to HMA policies and procedures

Benefits

Comp & perks

Performance-based incentive bonus(es) available
Seventeen (IC) days paid time off (individual contributors)
Eleven paid holidays
Two paid personal days
One paid volunteer day
Company-subsidized medical, dental, vision, and prescription insurance
Company-paid disability, life, and AD&D insurances
Voluntary insurances
HSA and FSA pre-tax programs
401(k)-retirement plan with company match
Annual $500 wellness incentive
$600 wellness reimbursement
Remote work reimbursement
Continuing education reimbursements
Discount program
Parental leave
Up to $1,000 annual charitable giving match
Flexible work schedules supporting people in all time zones across the US
Option to work remotely
Renovated office with free parking, gym, and refreshments
Performance management program supporting career growth opportunities
In-person company events, including annual all hands, summer picnic, trivia night, and holiday party