Service Reliability Engineer II – Claims Operations

Healthcare Management Administrators

Service Reliability Engineer ensuring reliability and performance of a critical claims platform at HMA. Focused on modernizing claims processing capabilities and improving system health.

Posted 4/14/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $119,000 - $133,000 per yearWebsite

Tech Stack

Tools & technologies

AzureMS SQL ServerSQL

About the role

Key responsibilities & impact

Build software and systems to manage platform infrastructure and applications
Improve reliability, quality, and time-to-market of our suite of software solutions
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
Provide primary operational support and engineering for multiple large-scale distributed software applications
Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
Partner with development teams to improve services through rigorous testing and release procedures
Participate in system design consulting, platform management, and capacity planning
Create sustainable systems and services through automation and uplifts
Balance feature development speed and reliability with well-defined service-level objectives

Requirements

What you’ll need

Bachelor’s degree in computer science or related discipline preferred
3-5+ years supporting production systems with on‑call/incident response, root cause analysis, and operational ownership for business‑critical applications.
Strong SQL / Microsoft SQL Server experience including performance tuning, troubleshooting, and working with data capture / batch processing patterns (e.g., CDC).
Monitoring + metrics experience using application and OS signals to detect failures and performance degradation, ideally in workflows with downstream reporting (e.g., dashboards).
Experience with file/data integrations and batch pipelines (e.g., extracts, ingestion validation, SFTP handoffs) and stabilizing them through testing and automation.
Proven collaboration in Agile delivery—working with dev/QA teams using tools like Azure DevOps to improve release quality and reliability in production.
Familiarity with QicLink, DocGem, Insight Pro, and Power BI in a claims/operations context is a plus.

Benefits

Comp & perks

Seventeen (IC) days paid time off (individual contributors)
Eleven paid holidays
Two paid personal and one paid volunteer day
Company-subsidized medical, dental, vision, and prescription insurance
Company-paid disability, life, and AD&D insurances
Voluntary insurances
HSA and FSA pre-tax programs
401(k)-retirement plan with company match
Annual $500 wellness incentive and a $600 wellness reimbursement
Remote work and continuing education reimbursements
Discount program
Parental leave
Up to $1,000 annual charitable giving match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLMicrosoft SQL Serverperformance tuningtroubleshootingdata capturebatch processingfile integrationsdata integrationsautomationAgile delivery

Soft Skills

collaborationproblem-solvingcommunicationanalytical thinkingoperational ownershipincident responseroot cause analysisperformance optimizationtestingcapacity planning