Healthcare Fraud Shield

QA Engineer

• Review and analyze system specifications
• Collaborate with Business Unit and Developers to develop effective strategies and test plans
• Execute test cases and analyze results
• Create logs to document testing phases and defects
• Documenting how features work.
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Reviewing and analyzing system specifications
• Executing test scripts and reviewing results
• Reporting and documenting technical issues
• Provide end-user application support (end user support requires access to customer data which includes protected health information) provide Customer Service support as needed via phone and/or email
• Proactively assume responsibilities for technical tickets that come in via phone or email from our customers.
• Documents technical tickets in the Customer Relationship Management (CRM) software from start to finish including updates and final resolution.
• Assess the technical issues and determine whether the issue can be resolved directly or whether the issue must be escalated.
• Assess and communicate to internal and external stakeholders the issue, the breadth of impact of the issue, and expected resolution, if or when known, via internal ticketing.
• Assume full responsibility for the issue and its resolution, even if escalated and triaged, until issues is fully resolved.
• Follow customer service procedures for all operations including, but not limited to, user account management functions
• Understands and complies with all company Privacy and Security standards
• Light data entry
• Other duties as assigned

QA Analyst