Team Lead, Customer Care
CareSource
Customer Service Representative
HealthAxis Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Receive, investigate and respond to member and provider calls regarding claims, benefits or general inquiries
- Answer all telephone calls within established department standards
- Track all calls within Health Axis and IKA databases ensuring documentation is concise and factual
- Participate in new employee orientation program and ongoing education programs as directed by Supervisors
- Understand OTC benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
- Answer benefit questions, detailed claims inquiries and general questions from members and providers
- Maintain a positive and professional attitude and appropriate current source and reference documents
- Perform quality work within deadlines with or without direct supervision and maintain quality metrics
- Interact professionally with employees, customers and suppliers and re-direct calls as required
- Participate in projects as assigned by supervisors
Requirements
- High school diploma or general education degree (GED) required
- Minimum of two years call center experience required
- Previous experience in a customer service environment and health insurance preferred
- An equivalent combination of education, training, and experience
- Ability to read and interpret documents and calculate figures and amounts
- Excellent oral and written communication skills including good grammar, voice, diction
- Effective listening skills
- Ability to perform work in an unbiased and analytical manner
- Proficient in MS Office with basic computer and keyboarding skills
- Excellent customer service skills (friendly, courteous, and helpful)
- Must be legally eligible to work in the United States without sponsorship (application question)
