Customer Service Representative
HealthAxis Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Answers all telephone calls within established department standards.
- Tracks all calls within the Health Axis and IKA databases ensuring that documentation is concise and factual.
- Participates in new employee orientation program and ongoing education programs as directed by Supervisors.
- Responsible for fully understanding the OTC benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP).
- Answers benefit questions, detailed claims inquiries and general questions from members and providers.
- Maintains a positive and professional attitude.
- Attention to detail is required to maintain quality metrics within the call center.
- Maintains appropriate current source documents and reference documents.
- Performs quality work within deadlines with or without direct supervision.
- Interacts professionally with other employees, customers and suppliers.
- Works effectively as a team contributor on all assignments.
- Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Requirements
- High school diploma or general education degree (GED) required.
- Minimum of two years call center experience required.
- Previous experience in a customer service environment and health insurance preferred.
- An equivalent combination of education, training, and experience.
- Ability to read and interpret documents and calculate figures and amounts.
- Excellent oral and written communication skills including good grammar, voice, diction.
- Effective listening skills.
- Ability to perform work in an unbiased and analytical manner.
- Proficient in MS Office with basic computer and keyboarding skills.
- Excellent customer service skills (friendly, courteous, and helpful).
Benefits
- HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers.
- We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously.
- Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients.
- We're about people, creating a vibrant and human-centric environment that inspires engagement and empowers team members.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencecustomer servicehealth insurance knowledgedocument interpretationdata entryanalytical skillsquality metrics maintenancePCP change processOTC benefits understandingclaims inquiry handling
Soft skills
attention to detailprofessional attitudeeffective listeningoral communicationwritten communicationteam collaborationindependent workcoordinationcourtesyhelpfulness
Certifications
high school diplomaGED