Credit Support Associate II/III – Global Markets Credit
Bank of America
IT Support Specialist
Health Prime
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • 🇺🇸 United States
Visit company websiteSalary
💰 COP 0 - COP 5,500,000 per year
Job Level
Mid-LevelSenior
Tech Stack
DNSMS SQL ServerSQL
About the role
- Working from home office, answering help desk phone calls and monitoring case queues and working closely with customers toward rapid issue resolution
- Traveling to customer locations in downtown Chicago to provide onsite field IT support (1-2 days/week, or as needed)
- Occasional domestic US travel to customer sites where installs, moves, and repairs are required
- Installing and supporting Windows Server based networks (2016, 2019,2022)
- Installing and managing networking equipment (Cisco & Dell), including initial configuration, fail-over setup, and VPN configuration
- SQL Server management which includes backup and restoration of databases, and job maintenance
- Medical software installation, configuration, and setup
- Using desktop support clients to remotely troubleshoot customer workstations and systems
- Troubleshooting and maintenance of peripheral hardware, monitors, printers, and scanners
- Coordinating projects with 3rd party vendors
- Sharing on-call rotation with your team, holiday/weekend/evening shifts are required
- Performs other related duties as assigned
Requirements
- 4+ years of hands-on IT experience with Windows-based workstations and servers, both in a field and remote support capacity
- Associates or Bachelor’s degree in IT related field highly desirable
- Experience with Windows Server environments (2012 or higher), including active directory management, group policy management, DHCP server configuration and DNS configuration
- Experience with Microsoft 10 workstations
- Microsoft SQL Server experience is a plus but not required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows ServerSQL Servernetworking equipmentVPN configurationactive directory managementgroup policy managementDHCP server configurationDNS configurationdesktop supporttroubleshooting
Soft skills
customer serviceproblem solvingcommunicationproject coordinationteam collaborationtime managementadaptabilityattention to detailremote supportfield support
Certifications
Associates degree in ITBachelor’s degree in IT
