Implementation Manager
Health Catalyst
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureJavaScriptSQL
About the role
- Lead and manage an implementation team that includes project managers and technical specialists.
- Review, prioritize, and assign new implementations to team members based on resource needs and availability.
- Participate as a key project resource in customer implementations, contributing to timely delivery, accurate documentation, and high-quality outcomes.
- Serve as a subject matter expert on cancer registry data elements, state/national reporting requirements, and data validation processes.
- Act as the primary escalation point for implementation challenges, customer issues and escalations.
- Drive continuous improvement by refining implementation processes, creating best practices, and mentoring team members.
- Coordinate onboarding and data conversion for new clients, ensuring secure and accurate integration.
- Ensure automation of data exchanges (SFTP, API) is implemented effectively by coordinating with technical team members and hosting providers to maintain security protocols.
- Develop and present status reports and dashboards to executive leadership.
- Foster collaboration across internal teams and external stakeholders to ensure successful project outcomes.
- Collaborate with the sales team by providing implementation insights during pre-sales calls to help prospective clients understand onboarding processes and system capabilities, set clear expectations, and answer customer questions.
Requirements
- 6 + years of experience in technology or technical product configuration (SaaS preferred)
- 2+ years of management or leadership experience
- Experience in healthcare environments (clinical or administrative)
- Proven ability to lead teams delivering complex projects on time and within budget
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills
- Ability to manage technical implementations in a regulatory environment
- Strong leadership and team management abilities, with a commitment to professional growth and development
- Demonstrated ability to contribute towards process improvement and operational excellence
- Bachelor's degree in computer science or related field (or equivalent experience) preferred
- Knowledge or experience working with Cancer Registries preferred
- Project management certifications (PMI, Lean Six Sigma, Scrum) preferred
- Proficiency with project management tools (Azure DevOps, Smartsheet) preferred
- Understanding of database structures and data workflows, including data conversion and onboarding preferred
- Familiarity with HL7 standards and data automation via SFTP and API preferred
- Programming experience in Visual Basic, JavaScript, and T-SQL preferred.
Benefits
- mentoring and sponsorship programs
- remote-work friendliness
- career development
- company equity
- flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSproject managementdata validationdata conversiondata automationVisual BasicJavaScriptT-SQLHL7 standardsdatabase structures
Soft skills
leadershipteam managementanalytical skillsproblem-solvingdecision-makingcommunication skillsinterpersonal skillscollaborationprocess improvementoperational excellence
Certifications
PMILean Six SigmaScrum