Lead Digital Communications Consultant

Health Care Service Corporation

Lead Digital Communications Consultant at HCSC developing strategies for digital communications. Focusing on member and provider portals with emphasis on technology and marketing integration.

Posted 7/21/2026full-timeChicago • Illinois, Texas • 🇺🇸 United StatesSenior💰 $61,500 - $136,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and delivering digital communications strategies, with a strong focus on customer-facing portals. Proven ability to lead teams, manage projects, and utilize emerging digital technologies effectively.

Highest-signal resume keywords

Digital Communications Strategy DevelopmentProject Planning and ManagementLeadership and Personnel ManagementUser Research MethodologiesMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital CommunicationsWeb ProductionCRMIntegrated Marketing StrategiesUser Research MethodologiesProject ManagementEmerging Digital TechnologiesUsability ConceptsElectronic Marketing Technology

Soft Skills

Clear Verbal CommunicationWritten CommunicationProblem-SolvingOrganizational SkillsAttention to Detail

Certifications & Qualifications

Bachelor Degree

Industry Keywords

Customer Facing PortalsMember CommunicationProvider CommunicationEmployer CommunicationBroker CommunicationEmployee Communication

About the role

Key responsibilities & impact

Development and delivery of a digital communications strategy for customer facing portals including member, provider, employer, broker, or employee
Implementing the determined strategy and handling day-to-day operations of digital communications development and operation team
Promoting utilization of the portal and ensuring realization of anticipated benefits
Performing the job with little or no oversight or guidance from manager

Requirements

What you’ll need

Bachelor Degree and 5 years experience in diverse business and technology experience
Understanding of the business and industry the technology is supporting OR usability concepts and various qualitative and quantitative user research methodologies OR electronic marketing technology, CRM, and integrated marketing strategies OR in a web production environment
Knowledge of current and emerging digital communications related technologies (i.e., Web 2.0)
Clear and concise verbal and written communication skills
Leadership or Supervisory and problem-solving skills
Personnel management and staff development skills with the ability to lead and motivate staff
Organizational skills and attention to detail
Project planning skills ability to manage multiple projects at one time
Experience in building working relationships across all organizational levels
Experience utilizing MS Office Products

Benefits

Comp & perks

health and wellness benefits
401(k) savings plan
pension plan
paid time off
paid parental leave
disability insurance
supplemental life insurance
employee assistance program
paid holidays
tuition reimbursement
other incentives