Supervisor, Customer Service

Health Care Service Corporation

Supervisor managing remote customer service representatives at Luminare Health. Empowering team to deliver exceptional service and meet client expectations.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $42,200 - $79,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in managing remote customer service teams, with a focus on achieving client service expectations and staff development. Possesses extensive experience in healthcare, claims processing, and customer advocacy within a fast-paced environment.

Highest-signal resume keywords

Supervisory ExperienceCustomer Service ExperienceHealthcare KnowledgeMicrosoft Office ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingProvider BillingClient Advocacy ManagementHealth Care Reform KnowledgeMedicare KnowledgeMedicaid Knowledge

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAdaptability

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Call CenterCustomer ServiceHealthcareHealth Insurance

About the role

Key responsibilities & impact

Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service.
Responsible for successful achievement of client service expectations.
Ensure staff development.

Requirements

What you’ll need

High School Diploma or GED equivalent
Minimum of one year supervisory or lead experience in a call center
Minimum 3 – 5 years customer service experience in a call center
Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
Strong organizational skills
Proficient with Microsoft Office Suite
Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
Possess excellent customer service skills including proper grammar, tonalities and clear diction.

Benefits

Comp & perks

Health Benefits’ service objectives
Staff development
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement