Supervisor, Customer Service

Health Care Service Corporation

Supervisor overseeing customer service team performance for HCSC. Responsible for staff development and daily operational effectiveness in a rewarding environment.

Posted 5/22/2026full-timeNaperville • Illinois, New Mexico • 🇺🇸 United StatesJunior💰 $55,900 - $123,500 per yearWebsite

About the role

Key responsibilities & impact

Supervise and oversee performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives.
Accountable for identifying and understanding strengths and opportunities of individuals and the larger team.
Build upon strengths to enhance the team and coach employees to serve members, providers, and stakeholders.
Maintain a safe and healthy work environment by enforcing organizational standards and core values.

Requirements

What you’ll need

Bachelor’s degree and 1 year business experience OR 5 years business experience
2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment.
Experience in coaching, mentorship, and professional development.
Clear and concise written and verbal communication skills.
Analytical and organizational skills and ability to meet deadlines.
Experience in root cause analysis and problem solving.
PC proficiency to include Microsoft office products and operational systems.

Benefits

Comp & perks

health and wellness benefits
401(k) savings plan
pension plan
paid time off
paid parental leave
disability insurance
supplemental life insurance
employee assistance program
paid holidays
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysisproblem solvingbusiness experiencecoachingmentorshipprofessional developmentanalytical skillsorganizational skillsdecision makingPC proficiency

Soft Skills

staff developmentcommunication skillsteam buildingperformance supervisionleadershipinterpersonal skillstime managementadaptabilityconflict resolutionstrategic thinking

Certifications

Bachelor's degree