Customer Service Supervisor

Health Care Service Corporation

. Responsible for the day-to-day supervision and management of a remote team of customer service representatives .

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $42,200 - $79,300 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the day-to-day supervision and management of a remote team of customer service representatives
Enable the team to deliver exceptional service
Achieve client service expectations
Manage staff development

Requirements

What you’ll need

High School Diploma or GED equivalent
Minimum of one year supervisory or lead experience in a call center
Minimum 3 – 5 years customer service experience in a call center
Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
Demonstrated experience with managing client advocacy cases
Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
Strong organizational skills
Proficient with Microsoft Office Suite
Excellent written and verbal communication skills
Bilingual English/Spanish preferred

Benefits

Comp & perks

Health Benefits’ service objectives
Staff development
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Annual incentive bonus plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

supervisory experiencecustomer service experiencehealthcare experiencehealth insurance experienceclaims processing experienceprovider billing experienceclient advocacy managementHealth Care Reform knowledgeMedicare knowledgeMedicaid knowledge

Soft Skills

organizational skillscommunication skillsleadership skillsteam managementclient service orientation

Certifications

High School DiplomaGED