Executive Director, Client Management – Hospitals and Health Systems

Health Care Service Corporation

Executive Director leading Client Management for Luminare Health, focusing on hospital and health system accounts. Driving strategic initiatives and nurturing client relationships to achieve business objectives.

Posted 5/1/2026full-timeRosemont • Illinois, Montana, New Mexico, Pennsylvania • 🇺🇸 United StatesLead💰 $133,400 - $250,500 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute the Luminare Health Hospital strategy and product roadmap in partnership with the Executive Director of Strategic Partnerships, the VP of Client Management and the Chief Growth Officer
Serve as the Executive Sponsor to large, complex Hospital System clients
Engage with the clients at a strategic level helping them execute on their strategic priorities
Work closely with Client Managers and Relationship managers on day-to-day client/broker issues as well as high priority issue resolution
Address and resolve complex client issues with a sense of urgency by assisting with escalations, ensuring client satisfaction and loyalty
Lead and mentor the client management team, ensuring effective guidance, performance oversight, and adequate staffing
Collaborate with training and compliance to support onboarding and continuous education, including industry updates, regulations, and product trends
Monitor KPIs to drive client satisfaction, retention, revenue, and service excellence
Provide high level of customer service to all internal and external constituents by working proactively across department to meet client deliverables as well as providing timely and equitable issue resolution
Represent the client's perspective within the organization, ensuring their needs are understood and addressed by various departments
Collaborate cross-functionally with sales, marketing, and product teams to deliver a seamless client experience
Partner with sales to understand prospect needs, tailor solutions, and support finalist presentations and RFP responses
Lead market-based planning for the client engagement team, evaluate RFP performance, and gather market insights to inform product, process, and technology enhancements
Establish a framework to capture and act on feedback related to offerings, pricing, and contracts
Build and nurture strong relationships with key clients and brokers, acting as a trusted advisor and advocate for their needs within Luminare Health
Identify and pursue new business opportunities within existing client relationships and through new client acquisition
Other duties as needed/assigned

Requirements

What you’ll need

Bachelor’s degree in a related field
Minimum of 12 years of leadership experience in client management, ideally within a complex or regulated environment, preferably in healthcare
Direct experience working within a hospital or health system
In-depth knowledge of the hospital and health system industry, including market trends and strategic challenges
Exceptional interpersonal skills with the ability to facilitate meetings, resolve conflicts, build consensus, and collaborate across departments and organizational levels
Proven ability to build and lead cross-functional teams, foster team morale, and drive shared success
Strong strategic thinking and problem-solving skills, with a track record of analyzing complex situations and delivering innovative, sound solutions
Solid financial acumen, including experience with self-funded markets, health system business models, budget management, and revenue growth strategies
Willingness and ability to travel up to 25%
Demonstrated consultative selling skills
Advanced degree in related field
Deep experience working with broker and consultant community specifically in health system business

Benefits

Comp & perks

health and wellness benefits
401(k) savings plan
pension plan
paid time off
paid parental leave
disability insurance
supplemental life insurance
employee assistance program
paid holidays
tuition reimbursement
other incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementstrategic planningproblem-solvingfinancial acumenbudget managementrevenue growth strategiesconsultative sellingKPI monitoringRFP evaluationmarket analysis

Soft Skills

interpersonal skillsconflict resolutioncollaborationteam leadershipstrategic thinkingcommunicationrelationship buildingmentoringclient advocacycustomer service

Certifications

Bachelor's degreeAdvanced degree