Senior Workforce Planning Analyst

Health Care Service Corporation

Senior Analyst managing workforce planning activities for contact center operations. Supporting budget planning, workload forecasting, and optimizing resource utilization.

Posted 4/16/2026full-timeRemote • Illinois, Montana, New Mexico, Texas • 🇺🇸 United StatesSenior💰 $55,900 - $123,500 per yearWebsite

About the role

Key responsibilities & impact

Responsible for workforce planning activities for large locations or line of business for contact center operations.
Supporting the annual budget planning process.
Coordinating workload forecasting and capacity planning activities.
Supporting real-time monitoring of business operations optimizing resource utilization.
Developing and maintaining measurement tools and processes.
Managing execution of business continuity / staff reallocation plans and planning all off-phone activities across the customer service division.

Requirements

What you’ll need

Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing.
Experience with Workforce Management software (scheduling, performance tracking, reporting)
Interpersonal and organizational skills.
Analytical and problem solving skills.
Clear and concise written and verbal communication skills.
PC experience to include Word, Excel, and PowerPoint.

Benefits

Comp & perks

Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workforce planningbudget planningworkload forecastingcapacity planningresource utilizationmeasurement toolsbusiness continuity planningstaff reallocationscheduling recommendationsperformance tracking

Soft Skills

interpersonal skillsorganizational skillsanalytical skillsproblem solvingcommunication skills