Senior Workforce Planning Analyst
Health Care Service Corporation
full-time
Posted on:
Location Type: Remote
Location: Illinois • Montana • United States
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Salary
💰 $55,900 - $123,500 per year
Job Level
About the role
- Responsible for workforce planning activities for large locations or line of business for contact center operations.
- Supporting the annual budget planning process.
- Coordinating workload forecasting and capacity planning activities.
- Supporting real-time monitoring of business operations optimizing resource utilization.
- Developing and maintaining measurement tools and processes.
- Managing execution of business continuity / staff reallocation plans and planning all off-phone activities across the customer service division.
Requirements
- Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing.
- Experience with Workforce Management software (scheduling, performance tracking, reporting)
- Interpersonal and organizational skills.
- Analytical and problem solving skills.
- Clear and concise written and verbal communication skills.
- PC experience to include Word, Excel, and PowerPoint.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workforce planningbudget planningworkload forecastingcapacity planningresource utilizationmeasurement toolsbusiness continuity planningstaff reallocationscheduling recommendationsperformance tracking
Soft Skills
interpersonal skillsorganizational skillsanalytical skillsproblem solvingcommunication skills