Resource Management Analyst
Health Care Service Corporation
full-time
Posted on:
Location Type: Remote
Location: Illinois • Montana • United States
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Salary
💰 $41,700 - $92,800 per year
About the role
- Reviewing and managing real-time/intraday workforce management of front office contact center functions
- Creating reports and analyzing data to improve caller experience
- Work queue management and front line production staff performance management
- Optimize back office and call center operational activity
Requirements
- Bachelor degree or 4 years of business experience
- 2 years of experience in a claims or customer service
- Interpersonal and organizational skills
- Analytical and problem solving skills
- Clear and concise written and verbal communication skills
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillsorganizational skillsanalytical skillsproblem solving skillswritten communication skillsverbal communication skills
Certifications
Bachelor degree