Resource Management Analyst

Health Care Service Corporation

Resource Management Analyst managing workforce for a contact center at HCSC. Focusing on data analysis to enhance performance and caller experience in various locations across the United States.

Posted 4/11/2026full-timeRemote • Illinois, Montana, New Mexico, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $41,700 - $92,800 per yearWebsite

About the role

Key responsibilities & impact

Reviewing and managing real-time/intraday workforce management of front office contact center functions
Creating reports and analyzing data to improve caller experience
Work queue management and front line production staff performance management
Optimize back office and call center operational activity

Requirements

What you’ll need

Bachelor degree or 4 years of business experience
2 years of experience in a claims or customer service
Interpersonal and organizational skills
Analytical and problem solving skills
Clear and concise written and verbal communication skills

Benefits

Comp & perks

Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

interpersonal skillsorganizational skillsanalytical skillsproblem solving skillswritten communication skillsverbal communication skills

Certifications

Bachelor degree