Customer Service Representative
Health Care Service Corporation
full-time
Posted on:
Location Type: Office
Location: Albuquerque • New Mexico • United States
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Salary
💰 $55,900 - $123,500 per year
Job Level
About the role
- Supervising and overseeing performance, staff development, and day-to-day operations of an assigned team
- Supporting HCSC Customer Service strategic goals and objectives
- Identifying and understanding strengths and opportunities of individuals and the larger team
- Building upon strengths to enhance the team
- Coaching through opportunities to ensure employees serve members, providers, and stakeholders
- Maintaining a safe and healthy work environment by enforcing organizational standards and core values
Requirements
- Bachelor’s degree and 1 year business experience OR 5 years business experience
- 2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment
- Experience in coaching, mentorship, and professional development
- Clear and concise written and verbal communication skills
- Analytical and organizational skills and ability to meet deadlines
- Experience in root cause analysis and problem solving
- PC proficiency to include Microsoft office products and operational systems
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root cause analysisproblem solvingbusiness experiencecoachingmentorshipprofessional developmentdecision making
Soft Skills
supervisingstaff developmentcommunicationanalytical skillsorganizational skillsteam buildingperformance management
Certifications
Bachelor’s degree