Customer Service Representative

Health Care Service Corporation

Supervisor overseeing HCSC Customer Service team operations and performance. Coaching staff and ensuring alignment with strategic goals in a supportive environment.

Posted 4/11/2026full-timeAlbuquerque • New Mexico • 🇺🇸 United StatesJunior💰 $55,900 - $123,500 per yearWebsite

About the role

Key responsibilities & impact

Supervising and overseeing performance, staff development, and day-to-day operations of an assigned team
Supporting HCSC Customer Service strategic goals and objectives
Identifying and understanding strengths and opportunities of individuals and the larger team
Building upon strengths to enhance the team
Coaching through opportunities to ensure employees serve members, providers, and stakeholders
Maintaining a safe and healthy work environment by enforcing organizational standards and core values

Requirements

What you’ll need

Bachelor’s degree and 1 year business experience OR 5 years business experience
2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment
Experience in coaching, mentorship, and professional development
Clear and concise written and verbal communication skills
Analytical and organizational skills and ability to meet deadlines
Experience in root cause analysis and problem solving
PC proficiency to include Microsoft office products and operational systems

Benefits

Comp & perks

Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysisproblem solvingbusiness experiencecoachingmentorshipprofessional developmentdecision making

Soft Skills

supervisingstaff developmentcommunicationanalytical skillsorganizational skillsteam buildingperformance management

Certifications

Bachelor’s degree