This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility.
Handling the use of analytics to improve service, availability, and customer interactions;
Handling incident resolution and issues escalated by vendors;
Transitioning knowledge from design / build teams.
Handling operational vendor performance management.

Requirements

Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 years Information Technology experience OR 6 years Information Technology experience.
Knowledge of ITIL v3 framework
Knowledge of ITSM systems
Knowledge of all Infrastructure technologies, including monitoring and event management technologies
Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)
Experience with Broadcom VCF SAN and Nutanix AHV hyperconverged platforms.
Experience with migration, automation, CICD, Scripting, Storage, Middleware, including Server, OS, Virtualization, and Container technologies.
Experience with Network, Voice, Call Center and Network (data and voice) technologies
Supplier management
Infrastructure hardware support and engineering experience of Dell, HP, or Cisco technologies.
Continuous improvement
Incident management
Knowledge of required technologies (incl 3rd party solutions)
Problem Management / RCA
Customer service oriented
Adaptability and ability to introduce / manage change
Drive conflict management in high pressure situations
Performance / metrics-driven decision making

Benefits

health and wellness benefits
401(k) savings plan
pension plan
paid time off
paid parental leave
disability insurance
supplemental life insurance
employee assistance program
paid holidays
tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ITIL v3ITSM systemsinfrastructure technologiesmonitoring technologiesevent management technologiesmigrationautomationCICDscriptingstorage technologies

Soft Skills

customer service orientedadaptabilityconflict managementperformance-driven decision makingcontinuous improvementincident managementproblem managementvendor performance managementservice improvementchange management

Certifications

Bachelor degreeTechnical Certification