Responsible for collaborating with Solutions Engineering, Infrastructure Operations, and Infrastructure Service Management teams in the design and build of infrastructure solutions/blueprints for area of responsibility.
Participate in the design and build of repeatable patterns (build-kits) to improve deployment times for non-prod and prod environments.
Involved in transition knowledge to Infrastructure Operations.
Participate in design, development, and implementation of end-to-end Infrastructure solutions/blueprints as part of a cross-functional team with service targets and cost models.
Provide technical depth in the installation, configuration, administration, and operations of technologies in the area of responsibility.
Work with DevOps and Automation Engineering to support Infrastructure automation projects and maintain and update existing automation solutions to continually improve the provisioning times for IT environments.
Participate in the development of appropriate documentation for Operational Readiness activities as part of a cross-functional team.
Design and build of pilot solutions utilizing new technologies and implementing new product features and enhancements.
Ensure integration and operational viability for Infrastructure Products in the area of responsibility.
Coordinate with onshore/offshore teams to drive Infrastructure builds and to resolve issues.

Requirements

Bachelor degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience
Experience with monitoring and event management technologies
Experience with UCCE / UCM and UC / Collaborations contact center technologies
Experience with Microsoft Teams voice services
Session border controllers
SIP proxies
PSTN edge services
Voicemail
Instant messaging
Emergency responder services
IP-PBX
Cloud softphone services
SIP protocol
SIP trunking
Hypervisor experience / Nutanix / VMware virtualization
Able to pull, analyze, and react to logs during research and troubleshooting
Able to lead projects and troubleshooting session
Infrastructure Automation
Supplier management
Continuous improvement
Incident management
Problem Management / RCA
Customer service oriented
Adaptability and ability to introduce / manage change
Drive conflict management in high pressure situations
Performance / metrics-driven decision making
Operations Management
ITIL v3
Ability to simplify & standardize complex concepts / processes
Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)
Problem solving tools and techniques
Drive cross functional execution
Comfortable collaborating internal business customers and IT team members

Benefits

health and wellness benefits
401(k) savings plan
pension plan
paid time off
paid parental leave
disability insurance
supplemental life insurance
employee assistance program
paid holidays
tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Infrastructure solutionsInfrastructure automationMonitoring technologiesUCCEUCMMicrosoft Teams voice servicesSession border controllersSIP protocolHypervisorNutanix

Soft Skills

Project leadershipCustomer service orientationAdaptabilityConflict managementPerformance-driven decision makingOperations managementProblem solvingCross-functional executionAbility to simplify complex conceptsContinuous improvement

Certifications

Bachelor degreeTechnical certification