Resource Management Analyst
Health Care Service Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Richardson • Illinois • Texas • United States
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Salary
💰 $41,700 - $92,800 per year
About the role
- responsible for reviewing and managing real-time/intraday workforce management of front or back-office functions supporting IL Medicaid
- Reviewing and analyze reporting to improve caller experience, work queue management and front-line production staff performance management to optimize back office and call center operational activity
Requirements
- Bachelor degree or 4 years of business experience
- 2 years of experience in a claims or customer service
- Interpersonal and organizational skills
- Analytical and problem solving skills
- Clear and concise written and verbal communication skills
- Proficiency with Excel
- Knowledge and experience with ACE
- Experience with Workforce Management software (scheduling, performance tracking, reporting)
- 2 years of experience in Workforce Management planning in a contact center with at least 50 employees
- Ability to travel
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelWorkforce Management softwarereportingperformance trackingschedulingclaims managementcustomer service
Soft Skills
interpersonal skillsorganizational skillsanalytical skillsproblem solving skillswritten communicationverbal communication