Infrastructure Service Delivery Analyst
Health Care Service Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $60,300 - $133,400 per year
Job Level
JuniorMid-Level
Tech Stack
GrafanaITSMPrometheusSplunk
About the role
- This position is responsible for building and supporting observability, monitoring and alerting solutions within the Medicare Technology Operations domain and the systems they interact with.
- They work closely with the development and operations teams to build and maintain robust monitoring that will ensure the high availability and optimal performance of enterprise level services.
- The Infrastructure Service Delivery Analyst is responsible for monitoring, troubleshooting, and resolving any issues that arise, as well as implementing automation and improvement initiatives to optimize system performance.
Requirements
- Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
- Knowledge of ITIL v3 framework
- Knowledge of ITSM systems
- Knowledge of all Infrastructure technologies, including monitoring and event management technologies
- Experience with monitoring and logging tools such as Dynatrace, Splunk, Prometheus, or Grafana
- Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
- Excellent communication and collaboration skills to work effectively with cross-functional teams
- Strong problem-solving and troubleshooting experience, with the ability to analyze and resolve complex technical issues
- Supplier management
- Infrastructure domain knowledge
- Continuous improvement
- Incident management
- Knowledge of required technologies (incl 3rd party solutions)
- Problem Management / RCA
- Customer service oriented
- Adaptability and ability to introduce / manage change
- Drive conflict management in high pressure situations
- Performance / metrics-driven decision making
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
monitoringtroubleshootingautomationperformance optimizationITIL v3ITSM systemsmonitoring toolsevent management technologiesCompute technologiesDBMS
Soft skills
communicationcollaborationproblem-solvingtroubleshootingcustomer serviceadaptabilityconflict managementchange managementcontinuous improvementmetrics-driven decision making
Certifications
Bachelor degreeTechnical Certification