Member Customer Service – Benefit Value Advisor
Health Care Service Corporation
full-time
Posted on:
Location Type: Office
Location: Springfield • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
Junior
About the role
- Being A Compassionate And Dedicated Advocate For The Member To Demonstrate A Concierge Attitude When Assisting Members With Maximizing Their Benefits.
- Navigating The Healthcare System And Reaching Their Optimal Health.
- Responsible For Working On The Phone All Day In A Call Center To Assist Members And Physicians By Responding To Telephone And Written Inquiries In A Prompt, Accurate And Objective Manner.
- Conducting Research.
- Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need.
Requirements
- High school diploma OR GED.
- 6 months customer service experience OR 6 months experience in an office environment.
- Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
- Expertise and ability to successfully execute concierge level service for all members.
- Experience evaluating customer situations, making decisions, and responding quickly to questions.
- Data entry and/or typing experience.
- Interpersonal, verbal, and written communication skills and independent decision-making skills.
- Analytical and organizational skills.
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
- Web and PC proficiency.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedata entrytypinganalytical skillsorganizational skillsmotivational interviewing
Soft skills
communication skillsinterpersonal skillsindependent decision-makingconcierge level service
Certifications
high school diplomaGED