Customer Support

• Responsible for an integrated member experience.
• Providing concierge guidance and answering questions from members and providers for medical, behavioral health, and prescription benefits and claims.
• Assisting members in assessing tools, health partner options, and setting provider appointments through their choice of communication.
• Navigating the healthcare system and helping the member reach optimal health by collaborating with clinicians from medical, behavioral, or a pharmacist.
• Handling projects and assisting in training others.

Health Advocate Concierge, Customer Service

Child Support Specialist – Trainee

Client Access Representative – Customer Service