General Manager
Wawa, Inc.
Senior Manager, Infrastructure Service Delivery
Health Care Service Corporation
full-time
Posted on:
Location Type: Office
Location: Nashville • Illinois, Montana, New Mexico, Oklahoma, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $198,600 per year
Job Level
Senior
Tech Stack
ITSM
About the role
- Leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility.
- Driving the use of analytics to improve service, availability, and customer interactions.
- Driving incident resolution and issues escalated by vendors.
- Transitioning knowledge from design / build teams.
- Driving operational vendor performance management.
Requirements
- Bachelor's degree and 7 years' Information Technology experience OR 11 years' Information Technology experience.
- 3 years in IT Infrastructure and Operations management and/or leadership.
- Experience in of ITIL v3 framework.
- Experience in ITSM systems.
- Customer service oriented.
- Adaptability and ability to introduce / manage change.
- Drive conflict management in high pressure situations.
- Performance / metrics-driven decision making.
- Problem solving / analytical thinking.
- Experience in supplier management.
- Decision making and negotiation.
- Employee development.
- Incident management.
- Problem Management / RCA.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Infrastructure managementOperations managementITIL v3ITSM systemsIncident managementProblem ManagementRCAAnalyticsPerformance metricsSupplier management
Soft skills
Customer service orientationAdaptabilityChange managementConflict managementDecision makingNegotiationEmployee developmentProblem solvingAnalytical thinkingLeadership
Certifications
Bachelor's degree
