Customer Care Associate

Health Advocate

Customer Care Associate providing support to members by answering healthcare-related questions. Collaborating across teams to resolve issues and ensure compliance while maintaining accurate records.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Provide Direct Support: Handle incoming calls, explain healthcare benefits, services, and provider options clearly.
Resolve Member Issues: Identify needs, research information, and determine appropriate next steps or referrals.
Coordinate Follow-Up: Make outbound calls as needed to complete research or deliver updates.
Maintain Accurate Records: Collect and update member demographic data in the system.
Ensure Compliance: Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines.
Collaborate Across Teams: Transfer inquiries to the appropriate internal/external contacts when needed.

Requirements

What you’ll need

Experienced in Service: You have at least one year of customer service experience, preferably in a healthcare setting.
Strong Communicator: You explain complex information clearly and maintain professionalism on every call.
Organized & Reliable: You can manage multiple member requests while maintaining attention to detail.
Comfortable with Systems: Proficient in Microsoft Word, Excel, and call documentation tools.
Adaptable & Willing to Learn: Open to training and building expertise in healthcare plans, systems, and regulations.

Benefits

Comp & perks

Work from home opportunity
Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
Competitive Pay & Benefits: We offer a starting hourly rate of $16.50, plus robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays.
A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.
Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationorganizationreliabilityattention to detailadaptabilitywillingness to learn