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Healf

Customer Wellbeing Executive

Healf

Customer Wellbeing Executive supporting Healf’s health and wellbeing e-commerce customers in the Philippines. Resolving escalations across email, WhatsApp, live chat, and social during UK-aligned hours.

Posted 8/5/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong ownership mindset and effective problem-solving skills in customer interactions, ensuring a positive experience while supporting health and wellbeing initiatives. Proficient in clear written communication and capable of managing customer feedback to enhance service delivery.

Highest-signal resume keywords
Customer Interaction ManagementProblem ResolutionOwnership MindsetClear Written CommunicationHealth and Wellbeing Interest

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Genuine Care for PeopleAbility to Identify and Fix Issues
Industry Keywords
Customer ExperienceEscalation ManagementUK Time Zone AlignmentCustomer Feedback

About the role

Key responsibilities & impact
  • Handle customer interactions across email, WhatsApp, live chat, and social
  • Manage escalations and ensure customers feel looked after
  • Own every customer interaction as a reflection of Healf
  • Resolve customer problems properly the first time
  • Surface customer feedback to influence product, operations, and customer experience
  • Support the Healf customer team based in London while working UK-aligned hours

Requirements

What you’ll need
  • Genuine care for people
  • Clear written communication
  • Ability to put things right without being asked twice
  • Ownership mindset and willingness to identify and fix issues
  • Genuine interest in health and wellbeing
  • Nice to have: conversational or fluent French, German, Spanish, or Italian; not required
  • Ability to work hours aligned to the UK time zone

Benefits

Comp & perks
  • Strong performers will be considered for a permanent role at the end of the term, based on performance and demand
  • Investment in employee growth, wellbeing, and defining skills of the next decade
  • Opportunity to shape the outcome and company trajectory in a small, talent-dense team