Headway

Manager, Clinical Operations

Headway

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

About the role

  • Design and build foundations for a variety of 0-1 and scaling initiatives within the Clinical Operations function designed to improve the quality and compliance of services provided at Headway.
  • Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges.
  • Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs.
  • Build and manage a growing team to achieve these objectives.

Requirements

  • 7+ years of experience in operational roles at high-growth companies
  • 2+ years of people management experience; you are a team builder that is passionate about growing and developing talent
  • Data is your first-language; you enjoy and are skilled at digging through complex data to solve ambiguous problems.
  • You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
  • You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat.
  • You are a collaborator that proactively partners across teams while holding teams accountable for execution.
  • You seek an environment that fosters individual growth through open-feedback and high-autonomy.
  • You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
people managementteam buildingdata analysisproblem solvingstrategic thinkingoperational excellencecollaborationaccountabilityadaptabilitygrowth mindset