Operations Analyst, Impulse

Headway EdTech

Operations Analyst optimizing processes and workflows for Impulse's education products for international markets. Collaborating with teams to enhance efficiency and productivity.

Posted 5/23/2026full-timeKyiv • 🇺🇦 UkraineJuniorWebsite

About the role

Key responsibilities & impact

Analyse team processes and share recommendations to improve efficiency and productivity.
Collaborate with team managers, domain experts, and top management to enhance both new and existing processes.
Stay up to date with tool updates and create automations to optimize existing technical workflows.
Work with documentation and analytics to ensure accuracy, clarity, and continuous improvement.
Conduct team surveys — design questionnaires, collect feedback, analyze results, and highlight bottlenecks.
Manage system access, documentation workflows, and process compliance.
Research and test tools, software, and AI solutions to support marketing and operational needs.
Provide daily operational support to the marketing team, ensuring smooth workflow and task execution.

Requirements

What you’ll need

1+ years in operations, analytics, or process management.
Confidence with Excel/Google Sheets and working with large datasets.
Analytical mindset and problem-solving skills.
Proactive, curious, and ready to learn fast.
Comfortable working in a dynamic, multitasking environment.
English: Upper-intermediate or higher.
Passion for AI technology, with a habit of integrating AI tools into your daily workflow or learning journey.
Basic programming or workflow automation skills would be a significant advantage.

Benefits

Comp & perks

Work within an ambitious team on a socially impactful education product.
An office with a reliable shelter, generators, satellite internet, and other amenities.
Access to our corporate knowledge base and professional communities.
Personal development plan.
Compensation for English language learning, external training, and courses.
Medical insurance and full sick leave compensation.
Company doctor and massage in the office.
Sports activities: running, yoga, boxing, and more.
Corporate holidays.
Supporting initiatives that help Ukraine.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ExcelGoogle Sheetsdata analysisworkflow automationAI technologyprocess managementlarge datasetsanalytics

Soft Skills

analytical mindsetproblem-solvingproactivecuriousadaptabilitycommunicationteam collaboration