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HeadSpin

Technical Support Analyst, Tier 2

HeadSpin

Technical Support Analyst handling advanced troubleshooting in Mortgage Services. Focusing on quality, efficiency, and risk mitigation in a remote environment.

Posted 6/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
AzureDNSSQL

About the role

Key responsibilities & impact
  • Advanced troubleshooting skills
  • Strong communication skills
  • Ability to multi-task and dynamically prioritize issues
  • Passionate about security and risk mitigation
  • Focus on quality and efficiency

Requirements

What you’ll need
  • 2+ years in prior technical support role preferred
  • Deep knowledge of web technologies
  • SQL
  • Error Logs
  • Service Connections
  • Azure
  • DNS / Networking
  • XML mapping

Benefits

Comp & perks
  • 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HeadSpin Website LinkedIn All Job Openings 201 - 500 employees ☁️ SaaS 🏢 Enterprise 🤖 Artificial Intelligence SaaS
  • Enterprise
  • Artificial Intelligence HeadSpin is a comprehensive digital experience platform specializing in the optimization and testing of mobile apps and digital media. The company provides an automated and manual testing platform powered by data science insights, enabling easy and extensive end-to-end automation of the quality assurance (QA) process. HeadSpin offers regression intelligence, audio-visual testing, and continuous app performance monitoring using synthetic data. Its platform supports teams like DevOps, Engineering, and Site Reliability Engineering (SRE) by ensuring apps' optimal performance and superior digital experiences. Trusted by enterprises worldwide, HeadSpin accelerates development cycles, reduces production issues, and offers AI-enabled insights for quality improvement. Technical Support Analyst, Tier 2 🔥 1 hour ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Azure DNS SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
  • Advanced troubleshooting skills
  • Strong communication skills
  • Ability to multi-task and dynamically prioritize issues
  • Passionate about security and risk mitigation
  • Focus on quality and efficiency 🎯 Requirements
  • 2+ years in prior technical support role preferred
  • Deep knowledge of web technologies
  • SQL
  • Error Logs
  • Service Connections
  • Azure
  • DNS / Networking
  • XML mapping Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Applications Support Analyst – Health Plan 🔥 1 hour ago Sanford Health 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Applications Support Analyst addressing healthcare information systems and application support needs at Sanford Health. Involves issue resolution, training documentation, and collaboration with teams. 🇺🇸 United States – Remote 💵 $26 - $41 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor IT Support Analyst 🔥 12 hours ago Visante 51 - 200 Website LinkedIn All Job Openings IT Support Analyst at Visante Consulting ensuring reliable technology infrastructure and applications. Collaborating with teams to deliver secure and scalable IT operations. 🇺🇸 United States – Remote 💰 $916.8k Venture Round on 2021-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Technician II 🔥 14 hours ago INTRUST Bank 501 - 1000 Website LinkedIn All Job Openings IT Support Technician II handling help desk requests, managing users and hardware, and assisting with various IT projects. Ensuring regulatory compliance and complete documentation of all changes. 🇺🇸 United States – Remote 💵 $29 - $33 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Enterprise Technical Support Analyst 🔥 14 hours ago Gainsight 1001 - 5000 ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Enterprise Technical Support Analyst providing technical support for enterprise clients at Gainsight. Managing technical issues and enhancing customer satisfaction through relationship building. 🇺🇸 United States – Remote 💵 $62k - $66k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Bioinformatics Support Analyst 🔥 20 hours ago Guidehouse 10,000+ employees Website LinkedIn All Job Openings Bioinformatics Support Analyst providing operational, analytical, and user-facing support for biomedical informatics applications. Ensuring reliable execution of data workflows and contributing to continuous improvement efforts. 🇺🇸 United States – Remote 💵 $85k - $141k / year 💰 Grant on 2023-02 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Cloud Python SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools
SQLError LogsService ConnectionsAzureDNSNetworkingXML mappingweb technologies
Soft Skills
advanced troubleshootingstrong communicationmulti-taskingdynamic prioritizationpassion for securityrisk mitigationfocus on qualityefficiency