Client Executive, Mid-Market

Headspace

Client Executive managing SMB and Mid-Market client relationships at Headspace. Driving engagement and support for clients accessing mental health resources through employers.

Posted 6/23/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

This role’s primary focus is managing a portfolio of SMB and Mid-Market clients, serving as their point of contact and trusted advisor throughout the client lifecycle
Build and maintain strong client relationships by communicating Headspace's value, responding to inquiries, and troubleshooting issues in a timely and professional manner
Monitor client health and risk, proactively identifying opportunities to deepen relationships and drive engagement across client organizations
Partner with clients to support onboarding, adoption strategies, and renewals, ensuring they are getting measurable value from Headspace
Support clients through contract renewals and expansions, helping guide them through pricing and partnership decisions
Provide regular reporting to clients that demonstrates the impact and value Headspace delivers for their employees
Maintain accurate and up-to-date client documentation across internal systems, including Salesforce, Asana, Google Suite, Highspot, Brandfolder, Ironclad, and AI tools such as - ChatGPT, Claude, and/or Gemini
Collaborate with internal teams — including Sales, Product, and Marketing — to share client insights, represent the voice of the customer, and improve our overall offering
Work with third-party partners on behalf of clients, including consultants and eligibility vendors, as needed

Requirements

What you’ll need

4+ years of experience in Customer Success, Account Management, Relationship Management, or a similar client-facing role
Proven ability to manage and grow client relationships with a focus on retention and engagement
Strong communication skills — organized, clear, and able to tailor messaging to different audiences
Empathetic and solutions-oriented mindset with a genuine desire to help clients succeed
Comfortable working in a fast-paced, high-growth environment with shifting priorities
Results-driven with strong attention to detail and follow-through
Experience delivering metric-based reporting and translating data into actionable insights
Familiarity with Salesforce or similar CRM tools

Benefits

Comp & perks

comprehensive healthcare coverage
monthly wellness stipend
retirement savings match
lifetime Headspace membership
generous parental leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementRelationship Managementmetric-based reportingdata translation into actionable insights

Soft Skills

strong communication skillsempathetic mindsetsolutions-oriented mindsetresults-drivenattention to detailfollow-through