Billing Specialist

headspace

Billing Specialist at Headspace responsible for insurance A/R resolution and claims management. Focused on improving collections outcomes and driving process improvements.

Posted 5/8/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $31 - $39 per hourWebsite

About the role

Key responsibilities & impact

Ensure timely and accurate insurance A/R resolution across a complex claims portfolio.
Drive follow-up, denials and underpayment resolution, cash acceleration, and process improvements.
Resolve claim issues across rejections, denials, and underpayments through payer portal review and outreach.
Research, review, and resolve exceptions and escalations surfaced by teammates and cross-functional partners.
Conduct special projects (e.g. targeted payer issue review, A/R clean-up) to reduce write-offs and address aging risk.
Support weekly/monthly reporting and reconciliation activities and ensure accurate tracking of collections progress.

Requirements

What you’ll need

5+ years of Revenue Cycle Management experience with strong knowledge of medical claims and health plan/EAP rules.
Strong claims follow-up skills across denials, rejections, and underpayments; ability to independently drive resolution to closure.
Strong root-cause problem solving and attention to detail; high bar for accuracy and documentation.
Ability to prioritize effectively across competing work and communicate assumptions/needs early to reduce rework and unblock progress.
Proficiency in Excel and comfort using data to support reporting, reconciliation, and operational decision-making.
Strong communication and interpersonal skills; ability to collaborate cross-functionally in a fast-paced environment.

Benefits

Comp & perks

Comprehensive healthcare coverage
Monthly wellness stipend
Retirement savings match
Lifetime Headspace membership
Generous parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Revenue Cycle Managementmedical claimsclaims follow-upproblem solvingattention to detailreportingreconciliationdata analysis

Soft Skills

communicationinterpersonal skillscollaborationprioritizationindependenceaccuracydocumentation