Billing Associate

Headspace

Billing Associate supporting front-end revenue cycle workflows at Headspace. Focused on financial clearance and insurance eligibility processes ensuring members are financially cleared for services.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $34 per hourWebsite

About the role

Key responsibilities & impact

Verify insurance eligibility and benefits, ensuring accurate coverage details are documented prior to services.
Obtain and manage prior authorizations and referrals, ensuring payer requirements are met to support timely reimbursement.
Ensure accurate and up-to-date payer and member insurance information is maintained to prevent claim rejections and delays.
Identify and resolve eligibility discrepancies, coverage issues, and missing information proactively.
Support members in navigating employer-sponsored benefits and insurance coverage, helping them understand financial responsibility and access to care.
Respond to billing, eligibility, and coverage-related inquiries from members with clarity, accuracy, and empathy.
Partner with internal teams (clinical, operations, customer support) and external stakeholders (payers, employer partners) to resolve eligibility and authorization issues.

Requirements

What you’ll need

2–3+ years of experience in healthcare revenue cycle, eligibility verification, authorizations, or related operational roles
Working knowledge of insurance eligibility, benefits, authorizations, and payer requirements
Strong attention to detail and ability to maintain accuracy in high-volume workflows
Ability to manage multiple priorities and meet productivity and SLA expectations
Strong problem-solving skills and ability to navigate ambiguous or incomplete information
Excellent communication skills, with the ability to explain complex insurance concepts clearly to members and stakeholders.

Benefits

Comp & perks

Comprehensive healthcare coverage
Monthly wellness stipend
Retirement savings match
Lifetime Headspace membership
Generous parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance eligibility verificationbenefits managementprior authorizationsclaims processingrevenue cycle managementpayer requirementsbilling inquiriescoverage issues resolutiondata accuracy maintenancehigh-volume workflow management

Soft Skills

attention to detailproblem-solvingcommunicationempathymulti-taskingclarity in explanationorganizational skillscollaborationcustomer supportnavigating ambiguity