FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Technical Customer Support
Heads4SolutionTechnical Customer Service handling inquiries and technical issues in a fully remote role. Work with a young team at a company specializing in smart pet solutions with AI products.
About the role
Key responsibilities & impact- Handle customer inquiries — including chatbot interactions — with a focus on written communication
- Analyze technical issues using logs and customer data
- Document recurring error patterns and collaborate closely with the internal development team
- Working hours align with German business hours, but the position is fully location-independent
Requirements
What you’ll need- Technical aptitude or experience in technical customer support
- Structured and analytical work style; independent and solution-oriented approach
- Experience with AI tools is a clear plus
- German and English are the primary working languages. French or Scandinavian languages are an advantage
- We are looking for fast learners with a proactive, positive attitude
Benefits
Comp & perks- Fully remote work from anywhere
- Flexible working hours between 20 and 40 hours per week
- An open, collegial team environment with communication via Slack and short weekly team meetings
- The opportunity to work closely with an innovative, AI-driven product
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical customer supportanalyzing technical issuesdocumenting error patternsAI tools
Soft Skills
written communicationstructured work styleanalytical work styleindependent approachsolution-oriented approachfast learnerproactive attitudepositive attitude