Billing Associate
HeadQuarters
full-time
Posted on:
Location Type: Remote
Location: Serbia
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About the role
- Retailer Communication - maintain regular communication with retailers and nurture positive partnerships - providing invoice summaries, sharing account balances, and coordinating payment pickups timely
- Invoice Discrepancy Resolution - in cases where invoices are incorrectly paid to brands instead of the distributor, you serve as the main point of contact to resolve discrepancies.
- Multichannel Communication - ensure clear and efficient communication using both emails and phone calls - to accommodate the preferences of retailers and brands.
- Collaboration and Issue Resolution - actively participate in problem-solving and decision-making discussions to contribute to resolving time-sensitive issues.
- Documentation and Tracking - diligently record communication details with retailers and brands efficient tracking of interactions and overall progress.
Requirements
- Experience in logistics/customer facing roles: experience with Google Spreadsheets/Excel and accounting software; experience with QuickBooks a plus.
- Excellent Communication Skills: Strong verbal and written communication skills are essential for effective interaction with retailers and brands.
- Attention to Detail: Meticulousness is required to accurately document information, analyze data, and address invoice discrepancies promptly.
- Problem-Solving Aptitude: The ability to think critically and find creative solutions is vital, particularly when resolving payment issues and managing delivery changes.
- Collaboration: Working well within a team environment is essential, as you collaborate with various departments to resolve issues and make decisions that benefit all stakeholders.
- Organization and Multitasking: Effective time management and the ability to handle multiple tasks simultaneously are crucial for maintaining productivity in a fast-paced environment.
Benefits
- Fully remote position
- Salary increase opportunities based on performance
- Opportunities for professional growth; working with the largest companies in the expanding cannabis industry ($10M+ monthly revenues).
- Learn on the best accounting stack - Oracle, Sage, Xero, QBO Advanced & Python dev support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logisticscustomer serviceinvoice resolutiondata analysisdocumentationmultichannel communicationproblem-solvingattention to detailtime managementmultitasking
Soft Skills
communicationcollaborationorganizationcritical thinkingcreativity