Patient Recruitment Specialist
Headlands Research
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
- Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
- Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
- Develop and maintain working knowledge of assigned medical indications
- Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
- Ensure accurate collection and entry of patient information into the relevant databases while on the phone
- Ensure courteous and efficient service is provided to all callers
- Support other members of your team as well as cross-functional team members
- Attend and contribute to department meetings
- Performing other administrative tasks, as required.
Requirements
- Bachelor’s degree, Associate’s degree or equivalent preferred
- Prior experience delivering excellent customer service is required; call center experience a plus
- Medical terminology knowledge a plus
- Bilingual (Spanish/English) a plus
- Prior inside sales experience a plus
- Experience with Salesforce a plus
- Passion for communicating to people
- Possess exceptional organizational skills and attention to details
- Display excellent verbal and written communication skills
- Able to quickly adapt to changes in responsibilities, workloads and priorities
- Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
- Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
- Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
- Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
- Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicemedical terminologyinside salesdata entrypatient eligibility assessmentprocess improvementattention to detailcommunication skillsbilingual
Soft Skills
organizational skillsverbal communicationwritten communicationinterpersonal skillsadaptabilityself-motivationprofessionalismsense of urgencyteam support
Certifications
Bachelor’s degreeAssociate’s degree