Patient Recruitment Specialist
Headlands Research
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work remotely under the supervision of the Patient Recruitment Manager on recruitment activities for assigned clinical trials
- Master protocol specific inclusion/exclusion criteria and participate in development of recruitment strategies and plans
- Phone screen potential study participants and assess preliminary subject eligibility
- Make 60+ outbound calls per day and answer incoming calls from interested patients
- Enter and ensure accurate collection of patient information into the clinical database while on the phone
- Schedule potential participants for on-site visits and pass qualified patients to Sr. Patient Recruitment Specialist for detailed pre-screening
- Review patient database, vendor portals and other electronic platforms to identify and initiate contact with potential study patients
- Ensure courteous and efficient service to all callers and support team and cross-functional members
- Track recruitment results and attend and contribute to department meetings
Requirements
- Bachelor’s degree, Associate’s degree or equivalent preferred
- Prior experience delivering excellent customer service is required; call center experience a plus
- Medical terminology knowledge a plus
- Bilingual (Spanish/English) a plus
- Prior inside sales experience a plus
- Experience with Salesforce a plus
- Passion for communicating to people
- Possess exceptional organizational skills and attention to details
- Display excellent verbal and written communication skills
- Able to quickly adapt to changes in responsibilities, workloads and priorities
- Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
- Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
- Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
- Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
- Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics