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Integration Manager – Customer Support
HeadHunters HubIntegration Manager handling merchant integrations end-to-end in a fast-moving payments environment. Working with APIs and payment flows in an operational client-facing role.
About the role
Key responsibilities & impact- Configure and integrate new acquirers and payment providers into the payment orchestration environment via Corefy
- Set up provider credentials, API access, routing logic, and payment methods within the platform
- Create and maintain merchant accounts, ensuring accurate onboarding and production readiness
- Guide merchants through technical go-live processes, including API integration and payment setup validation
- Advise clients on the most suitable integration models, including Host-to-Host, hosted payment pages, and API-based solutions
- Act as the primary technical contact for merchants after launch, handling integration-related incidents and operational support
- Troubleshoot payment processing issues, webhook failures, routing inconsistencies, tokenisation challenges, and 3DS-related errors
- Collaborate with payment providers and external partners to resolve technical incidents and minimise downtime
- Monitor live integrations and proactively identify anomalies, performance risks, or configuration issues
- Maintain clear technical documentation covering integrations, workflows, recurring issues, and support procedures
Requirements
What you’ll need- 2+ years of experience in payments, FinTech, PSPs, acquiring, or technical merchant support environments
- Hands-on experience with Corefy or similar payment orchestration platforms is essential
- Strong understanding of payment infrastructure concepts, including H2H integrations, APIs, hosted payment pages, 3DS, tokenisation, and webhooks
- Ability to read API documentation, test endpoints, inspect payloads, and troubleshoot integration flows
- Experience working directly with merchants or clients in a technical, customer-facing capacity
- Excellent problem-solving and incident management skills in fast-paced operational environments
- Strong communication skills with the ability to explain technical concepts clearly to non-technical stakeholders
- Fluent English, both written and spoken.
Benefits
Comp & perks- Opportunity to work within a rapidly scaling international payments and FinTech environment
- High ownership role with direct impact on merchant experience and platform performance
- Flexible remote working model
- Exposure to global payment infrastructure, acquiring networks, and modern orchestration technologies
- Collaborative international team with strong operational and technical expertise
- Career growth opportunities within integrations, payment operations, or technical account management
- Dynamic environment where your ideas and technical input directly influence processes and scalability
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API integrationpayment processingtokenisationwebhooksH2H integrationspayment orchestrationCorefyincident managementtroubleshootingtechnical documentation
Soft Skills
problem-solvingcommunicationcustomer-facingtechnical guidancecollaborationanalytical thinkingattention to detailadaptabilityclient advisoryoperational support