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Merchant Onboarding Manager – Payments, Acquiring
HeadHunters HubDrive global merchant onboarding in a fast-scaling payments environment while working with banks and delivering seamless approvals.
About the role
Key responsibilities & impact- Manage the full lifecycle of merchant onboarding with acquiring banks and payment providers;
- Act as the primary point of contact for merchants throughout onboarding and approval stages;
- Translate compliance, legal, and onboarding requirements into clear client-facing instructions;
- Collect, review, and validate onboarding documentation (corporate, compliance, and commercial);
- Assess document quality beyond checklists - ensuring they meet regulatory and acquirer expectations;
- Identify gaps, inconsistencies, or compliance risks and guide clients on necessary improvements;
- Prepare and structure complete onboarding packages for submission to acquiring partners;
- Coordinate ongoing communication and Q&A between merchants and acquiring banks;
- Track onboarding pipelines, manage SLAs, and proactively resolve bottlenecks;
- Collaborate cross-functionally with compliance, legal, and internal stakeholders to ensure smooth delivery.
Requirements
What you’ll need- 2+ years of experience in payments, fintech, or financial services in a client-facing role
- Proven experience with merchant onboarding, KYC/KYB, or acquiring workflows
- Strong understanding of key documents (e.g. incorporation docs, UBO structures, AML policies, T&Cs)
- Ability to critically assess documentation quality and identify red flags or compliance gaps
- Excellent communication skills - able to clearly guide clients through complex requirements
- Strong organisational and multitasking abilities across multiple onboarding pipelines
- Working knowledge of AML/KYC principles and regulatory expectations
- Fluent English (written and spoken); additional languages are a plus
Benefits
Comp & perks- Flexible work setup: remote or hybrid depending on your preference
- Exposure to global payments infrastructure and international clients
- High ownership role with direct impact on merchant activation and revenue flow
- Collaborative environment with cross-functional FinTech experts
- Opportunity to deepen expertise in acquiring, compliance, and onboarding operations
- Fast-paced, growth-oriented culture with real career progression potential
- Competitive salary aligned with European FinTech benchmarks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
merchant onboardingKYCKYBacquiring workflowsdocument quality assessmentAML policiesT&Csregulatory compliance
Soft Skills
communication skillsorganizational abilitiesmultitaskingclient guidance