HeadHunters Hub

Onboarding Specialist – PSP

HeadHunters Hub

full-time

Posted on:

Location Type: Hybrid

Location: Latvia

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Salary

💰 €2,000 per month

Job Level

Junior

About the role

  • Coordinate onboarding processes with partners, counterparties, and internal teams to ensure timely activation and smooth communication
  • Collect, review, and process onboarding documents from partners, merchants, and service providers
  • Complete bank forms, onboarding questionnaires, compliance templates, and operational application packs with accuracy and attention to detail
  • Maintain and organise onboarding trackers, spreadsheets, shared folders, and internal documentation to ensure all case data is complete and current
  • Work in task management tools such as ClickUp, Notion, or similar platforms to create, update, track, and follow up on onboarding-related tasks
  • Communicate with banks and financial partners throughout the full onboarding lifecycle, from document submission to follow-up queries and final setup
  • Handle compliance-related requests, including document clarifications, missing information follow-ups, and data submission support
  • Review partner and merchant websites as part of onboarding checks and preliminary due diligence processes
  • Monitor the status of ongoing onboarding cases, follow up proactively on open items, and help keep timelines on track
  • Ensure all onboarding files, records, and supporting materials are clear, structured, and ready for internal review or audit purposes

Requirements

  • 1+ year of experience in onboarding, partner operations, compliance support, document processing, or payments operations within FinTech, banking, or financial services
  • Strong attention to detail and the ability to work accurately with forms, documents, spreadsheets, and structured information
  • Good organisational skills, with the ability to manage multiple parallel onboarding cases at different stages
  • Confident communication skills for working with banks, partners, and internal stakeholders in a professional and timely manner
  • Experience using spreadsheets, Google Drive, shared documentation environments, and task management tools such as ClickUp, Notion, or similar systems
  • Ability to review and verify information across websites, documents, and internal records with a careful and methodical approach
  • Proactive, disciplined, and comfortable following through on open items in a structured, deadline-driven environment
  • Working proficiency in English; previous exposure to compliance, KYC, or regulated payment environments would be a strong advantage
Benefits
  • Hybrid working model with flexibility
  • Supportive team culture with clear workflows and close day-to-day collaboration
  • The opportunity to build valuable experience across FinTech operations, onboarding, and compliance-related processes
  • A hands-on role in a growing PSP operating in the online payments space
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingdocument processingcompliance supportpayments operationsdata submission
Soft Skills
attention to detailorganisational skillscommunication skillsproactivedisciplined