Analyst

• Reporting directly to the Quality Improvement Manager, the Quality Improvement Analyst is responsible for the overall evaluation and analysis of agency data and programs to provide strategic and overall operational recommendations to ensure federal and state program compliance, improvement of agency outcomes, drive efficient operational performance, and enhancement of program standards and stakeholder experience.
• Utilize state and federal guidelines and directives, and other agency contracts and their requirements to conduct ongoing monitoring and analysis of agency programs compliance.
• Conduct audits of agency data using standardized tools to assess accuracy and timeliness of activity, documentation, and billings.
• Provide documentation, data, and feedback from audits and make clear and impactful recommendations in collaboration with management to modify processes, enhance training, and/or address performance issues.
• Establish relationships and conduct meetings with program management to explain data, audits, and performance trends.
• In collaboration with agency management, assess operational processes to identify gaps or redundancies and trends in performance.
• Monitor federal and state policies and procedures to ensure overall program compliance.
• Assist with research and development of well-designed, effective, and accepted metrics to measure the quality of services provided, ensuring alignment with local, regional, and national standards, and reflecting meaningful comprehensive information for management to utilize.
• Collaborate with local and national area agencies on aging, as well as other identified partners, to identify best practice recommendations for PCA.
• Convert and modify reports that are presented to program management meaningfully and timely to ensure programs can address compliance.
• Report high risk concerns identified within compliance and quality reviews, performance reports, and incident reports to leadership.
• Conduct feedback reviews with stakeholders and employees that includes developing survey tools and/or focus groups and generating reports from those tools.
• Lead and manage related projects and other appropriate initiatives, including support for strategic planning initiatives.
• Other duties as assigned.