About the role
- Overseeing the day-to-day operations of an inside sales team
- Provide high level customer service while maximizing sales and gross profit
- Ensure customers receive prompt and efficient service
- Maintain profitability through report analysis and trend identification
- Research and prepare sales orders and quotes for customers
- Assists associates in resolving problems associated with customer service
- Follows-up with customers to ensure satisfaction
Requirements
- Proven experience leading an inside sales team in a B2B environment
- Skilled in coaching and developing sales representatives to drive engagement
- Proficiency in analyzing sales reports and identifying trends
- Experience with CRM systems and sales enablement tools
- Ability to resolve complex customer issues
- Excellent communication and interpersonal skills
- Comfortable working in a fast-paced, metrics-driven environment
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales report analysistrend identificationcustomer servicesales order preparationquote preparation
Soft skills
leadershipcoachingproblem resolutioncommunicationinterpersonal skills